The Kohl Customer Satisfaction Survey, available at www.kohlsfeedback.com, is an online survey that allows customers to provide feedback on their shopping experience. The company uses all of this information to update its policies and procedures to better meet your needs.


This KohlsFeedback survey is conducted entirely online. It’s something you can do as long as you have free time and you deserve great rewards.

Frequently Asked Questions

How can I pay my Kohl’s card bill?

You can pay for your Kohl’s card at any Kohl’s store, online at My Kohl’s Card, in the Kohl’s app, by email, and by phone with our customer service.

What payment methods do you accept?

For Kohl card payments, we accept checks, cash (business only), and debit cards (business only or by phone).

Does Kohl have to pay online or over the phone?

Paying with your Kohl’s Card is free, no matter how you pay.

How long does Kohls reimburse?

You will receive your refund within 7 days. You will receive refunds on your Kohl’s card within 7 days. If you do not have a Kohl’s card, you will receive a Kohl’s gift card. You can also collect your money at Kohl’s. If you have not received your refund within 7 days, please contact your customer service representative.


Return Kohls without a receipt?

Yes, your receipt is not required. Kohl’s can normally look up your order on its computer system. This can be done with your credit card or through your Kohl account.

Where can I find the PIN-code on my Kohl gift card?

You will find your card number below the barcode on the back of the gift card. The PIN code is located below the barcode on the right side of the card. You must remove the scratch protection to see the PIN code.